Training Case Studies

• Global HR Function: Created and implemented an HR competency framework and tailored training programme (virtual and in-person) to enhance HR professionals’ skills and realign the function to better support the organisation.
• Health & Wellbeing Organisation: Provided training to enhance employees’ business partnering skills, enabling them to contribute more effectively to strategic and operational objectives.
• Further Education Institution (Public Sector): Delivered organisation design training to improve structural and operational effectiveness, ensuring better alignment with institutional goals.
• Global Retailer: Developed and delivered training for a newly formed team focused on organisation effectiveness and transformation. Mentored team members from diverse retail backgrounds, equipping them with organisation design skills to operate independently and reduce reliance on external consultants.
• Senior Leaders in a Global Retailer: Trained key business leaders on designing and embedding an Organisational Effectiveness Review process to inform strategy and drive operational improvements.
• Medical Manufacturing Organisation: Provided training and mentoring to support a cultural shift towards accountability and empowerment. Assisted in setting up self-directed teams and embedding a structured approach to team maturity assessments.
• Aviation Manufacturing Organisation: Designed and facilitated a LEAN-SIGMA training programme to build internal expertise, strengthen operational efficiency, and support a large-scale site relocation.

Advisory

Strategic Advisory and Leadership Focus

• Large Global Retailer (Senior Leadership Team): Worked with a range of international senior leaders to improve departmental effectiveness and efficiency. Led operating model reviews and improvements across HR, Digital/IT, Customer Services & Remote Selling, Customer Fulfilment, Real Estate, Marketing and Sales, Communications, Sustainability, Strategy Development, and Innovation, among others.
• C-Suite in Global Retailer (Transformation Office Design): Collaborated with the c-suite to improve strategic change programmes. Designed and established a Transformation Office, including activity and role design. The department was successfully set up, implemented, and integrated into operations within 12 months.

Transformational and Advisory Support

• Further Education Institution (Transformation Journey Advisory): Provided objective sound-board advisory for a transformation journey within a further education institution, helping guide key decisions and strategy throughout the process.
• Public Sector (OD&D Conference Speaker): Presented a case study on the complexities and challenges of organisation design and development (OD&D) at a public sector conference. Shared insights into the messiness of real-world OD&D scenarios, offering practical examples and strategies to navigate organisational change.

Sector-Specific and Operational Advisory

• Aviation Manufacturing & Retail (Efficiency and Effectiveness): Assisted both an aviation manufacturing organisation and a retail company in improving efficiency and effectiveness of administrative activities. Designed HR and Finance Service Centres and supported the operating elements needed for successful implementation.
• Country Management Team (UK & Ireland Retail/Distribution): Worked with the Country Management team across the UK and Ireland markets to implement a new payroll system. Advised on the redesign of operating elements to ensure smooth system implementation.